Ted Russell Lincoln FAQ: Knoxville Drivers' Questions About Lincoln Models, the Vitrine, Black Label, and Ownership, Answered

Your Frequently Asked Lincoln Questions, Answered

Lincoln SUVs displayed at the Ted Russell Lincoln Vitrine showroom on Kingston Pike in Knoxville, TN

From Lincoln Black Label and the Vitrine showroom to Pickup and Delivery, the Navigator, and financing on Kingston Pike, these are the questions we hear most from Knoxville-area Lincoln buyers. Here are direct answers.



Where is Ted Russell Lincoln located in Knoxville, and what communities does it serve?
Ted Russell Lincoln is at 8551 Kingston Pike in Knoxville, TN 37919, on the Kingston Pike corridor in West Knoxville. The dealership serves luxury vehicle buyers from Knoxville, Farragut, West Knoxville, and the greater Knoxville metro area. For current sales and service hours, visit the contact page.

What new Lincoln models are available at Ted Russell Lincoln?
Ted Russell Lincoln carries the full current Lincoln SUV lineup: the Corsair, Nautilus, Aviator, Navigator, and Navigator L. Black Label configurations are available on the Navigator, Aviator, and Nautilus. Browse current new inventory here.
What is Lincoln Black Label, and can I find it at Ted Russell Lincoln?
Lincoln Black Label is Lincoln's highest tier of personalization and ownership, available on the Navigator, Aviator, and Nautilus. Black Label vehicles are built around curated interior design themes, each with a distinct color palette, premium materials, and exclusive content beyond standard trim levels. Ted Russell Lincoln is a Lincoln Black Label retailer, meaning it is authorized and equipped to sell and service Black Label vehicles and deliver the elevated ownership experience the program requires. This includes Black Label specialist staff, a higher service standard, and the full suite of Black Label ownership benefits.
What is the difference between the Lincoln Nautilus and the Lincoln Aviator?
The Nautilus is a two-row midsize SUV with a refined, quiet cabin tailored for daily driving and comfortable highway travel on Kingston Pike and I-40 around Knoxville. The Aviator is a larger two- or three-row SUV with a more powerful standard engine, an available Grand Touring Plug-In Hybrid powertrain delivering 494 combined horsepower, and a more commanding road presence. For buyers who want three-row seating, available plug-in hybrid capability, or the most assertive vehicle in Lincoln's mid-size range, the Aviator is the stronger choice.
Does Ted Russell Lincoln carry Lincoln hybrid vehicles?
Yes. Lincoln's current lineup includes hybrid options. The Nautilus is available with a hybrid powertrain, and the Corsair Grand Touring is a plug-in hybrid electric vehicle. Availability in stock varies, so contact the sales team at Ted Russell Lincoln to find out what is currently in inventory and to ask about any applicable incentives.
Can I place a custom factory order for a Lincoln at Ted Russell Lincoln?
Yes. Ted Russell Lincoln offers custom factory ordering, allowing you to specify your model, trim, color, interior theme, and options. This is particularly relevant for Black Label buyers who want a specific design theme not in current stock. The sales team will confirm current lead times and guide you through the ordering process. Contact the dealership to get started.

Does Ted Russell Lincoln offer pickup and delivery for service appointments?
Yes. Ted Russell Lincoln offers Lincoln Pickup and Delivery. A representative retrieves your vehicle from your home or office, provides a complimentary Lincoln loaner in exchange, and returns your serviced vehicle to you. The service is available at no charge for vehicles within the 4-year/50,000-mile new vehicle limited warranty. A fee may apply for pickup locations more than 20 miles from the dealership. Contact the service team to confirm details for your location.
What is Lincoln Mobile Service, and is it available through Ted Russell Lincoln?
Lincoln Mobile Service sends a factory-trained technician to your home or workplace in the Knoxville area to perform eligible maintenance and repairs without you bringing the vehicle in. Contact the Ted Russell Lincoln service department to confirm which services are available at your location and to schedule a visit.
What is the Lincoln Access Rewards program?
Lincoln Access Rewards is Lincoln's complimentary loyalty program for Lincoln owners. Members earn points on qualifying service visits and vehicle purchases at participating Lincoln retailers, including Ted Russell Lincoln, and can redeem those points toward future service, accessories, or vehicle purchases. Enrollment and account management are handled through the Lincoln Access Rewards program and the Lincoln app.
Does Ted Russell Lincoln have a collision center?
Yes. Ted Russell Lincoln has its own collision center at the Kingston Pike facility, staffed by specialty-trained body shop professionals with the parts, tools, and expertise to repair your vehicle to industry standards. You can schedule a visit or submit an online request through the collision center page on the website.
What does the Lincoln CPO program cover?
Lincoln Certified Pre-Owned vehicles must be under five years old with fewer than 60,000 miles. Each passes a rigorous multi-point inspection using genuine Lincoln parts. Certified vehicles receive the remaining balance of the original factory warranty plus a 1-year/unlimited-mile certified warranty from the CPO purchase date, 24-hour roadside assistance, and a CARFAX vehicle history report. Standard new-car financing rates through Lincoln Automotive Financial Services are available on CPO vehicles. Browse certified pre-owned Lincoln inventory here.

Can I apply for financing online at Ted Russell Lincoln?
Yes. Ted Russell Lincoln's website includes an online finance application you can complete before visiting. The finance team works with Lincoln Automotive Financial Services and other lenders to present loan and lease options suited to your situation. Completing the application in advance helps move the process forward efficiently when you arrive at the Vitrine.
What vehicle protection plans does Ted Russell Lincoln offer?
Ted Russell Lincoln offers Lincoln-backed vehicle protection plans that extend coverage beyond the factory warranty period, covering mechanical and electrical components for continued peace of mind. The finance team can walk through available plan options, coverage terms, and pricing when you visit.
How do I value my trade-in at Ted Russell Lincoln?
Ted Russell Lincoln provides an online trade-in valuation tool on the dealership website. Enter your vehicle's details to receive an estimated offer before visiting. The value applies directly as a credit toward your purchase. The dealership accepts trades from all makes and models.
Does Ted Russell Lincoln offer lease options on new Lincoln vehicles?
Yes. Ted Russell Lincoln offers lease options on new Lincoln vehicles through Lincoln Automotive Financial Services. Terms typically run 24 to 36 months with mileage options suited to your annual driving pattern. Current Lincoln Motor Company offers and specials are posted on the dealership website and change monthly.

What is the Vitrine at Ted Russell Lincoln?
The Vitrine is Ted Russell Lincoln's dedicated glass showroom facility on Kingston Pike. The name refers to a glass display case used to present objects of value, and the facility applies that concept to the Lincoln lineup, presenting vehicles in a curated, gallery-like environment rather than a conventional dealership floor. It is a reflection of the Lincoln brand's emphasis on quiet luxury and understated presentation, and it is one of the features that distinguishes the Ted Russell Lincoln experience in the Knoxville market.
What makes Ted Russell Lincoln different from other Lincoln dealers in the region?
Ted Russell Lincoln is a Lincoln Black Label retailer, one of a select number of dealers authorized to sell and service Black Label vehicles and deliver the full Black Label ownership experience. The Vitrine glass showroom on Kingston Pike provides a gallery-like environment that reflects Lincoln's quiet luxury philosophy. The dealership also offers Lincoln Pickup and Delivery, Mobile Service, a dealer lifetime warranty, Lincoln Access Rewards, and the full lineup from Corsair to Navigator L, including Black Label configurations of the Navigator, Aviator, and Nautilus.
Does Ted Russell Lincoln offer a lifetime warranty?
Yes. Ted Russell Lincoln offers a dealer lifetime warranty on new Lincoln vehicles purchased here. This non-factory, dealer-provided benefit covers the same powertrain components as the Lincoln factory warranty for as long as you own the vehicle, provided you follow the standard maintenance schedule. It applies on top of Lincoln's factory warranty and is specific to new vehicles purchased at Ted Russell Lincoln.